Terms & Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THE SERVICES.  By utilising these services, you agree to abide by the below Terms and Conditions.  If you do not agree to these Terms and Conditions, please do not engage, or utilise the services.  If you require any further clarification, please email hello@cheshirewoodwizard.co.uk.

The Terms and Conditions may be revised from time to time by updating this posting.  You are bound by such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions, to which you are bound.  Last Updated July 2024.

Cheshire Wood Wizard Ltd. Company No. 14200224, operates the website www.cheshirewoodwizard.co.uk.

Cheshire Wood Wizard Limited is a small family run joinery and landscaping business, based in Poynton, Cheshire. Our careful one to one service offers the entire package, from start to finish, taking into consideration your aspirations and budget. Our terms and conditions are clearly set out below, to provide assurance and certainty of the service we will provide and act as a legally binding contract between Cheshire Wood Wizard Ltd and yourself, to establish clear expectations and to ensure that both parties understand their responsibilities and obligations.

1. Quote Validity Period

We have partnerships with a number of different suppliers and aim to achieve reduced prices, whilst navigating challenging market conditions. We guarantee, once your deposit has been received, within the quote validity period, the cost is fixed as per the scope of work detailed in your quote, unless stated otherwise.

2. Installation Date

Installations are only booked upon receipt of deposit and booked on a first come, first served basis. When your deposit is received your installation date will be discussed with you and confirmed in writing.

Delays: Due to the nature of our work, completion of installations is often dependent on weather conditions. Installations delayed by poor weather will be resumed as soon as conditions allow and any delay to your installation will be clearly communicated to you. We always aim to keep disruptions to a minimum and work in most weather conditions, unless it is deemed unsafe/ not practical (i.e., we cannot install decking/ patios in heavy snow!).

3. Description of Work

Cheshire Wood Wizard Ltd provide a detailed description of work to provide assurance and certainty of the work we will provide.

Variations & Extras: If you wish to amend any details and/ or any unforeseen work/ variations are required, and Cheshire Wood Wizard Ltd is prepared/ able to complete it, a revised quote will be provided before the commencement of additional work.

Site Conditions: The quote is based on site conditions remaining unchanged from those present during the estimating site visit (unless stated otherwise). This includes physical access and free uninterrupted access once work is in progress.

Access to Services: The quote assumes that there will be access to water, electricity and other services required to fulfil the description of work. Any delays incurred due to lack of access to property/ services will incur an additional cost.

Cleaning: Cheshire Wood Wizard Ltd will keep the installation area safe during the installation and will complete a ‘builders clean’ on completion of the work.

4. Insurance & Liability

Public Liability Insurance: Nathan Gait of Cheshire Wood Wizard Ltd has insurance to cover himself for the full costs of any damage to the work while it is being carried out and an up-to-date public liability policy covering death or injury to people and damage to property. All work will be completed with reasonable skill, care and diligence pursuant to all applicable standards and industry practice and in compliance to all relevant building regulations and statutory requirements.

Approvals & Permits: It is your sole responsibility to obtain all necessary approvals and permits prior to commencement of the work, if required.

Underground Services: Unless the exact location of underground pipes, wires or cables are clearly marked on site, or are detailed on a plan, prior to commencement of installation, Cheshire Wood Wizard Ltd cannot be held responsible for any damage caused.

Damages & Protection of Private Property: It is your responsibility to move/ protect all personal and/ or other property, equipment and/ or items which may be damaged or affected by the installation. Cheshire Wood Wizard Ltd cannot be held responsible for any damage caused.

Force Majeure: Cheshire Wood Wizard Ltd cannot be held liable for ‘force majeure events’ which may include (but is not limited to) extreme weather, fire or flood which may cause damage, either during or post installation.

Modifications: Cheshire Wood Wizard Ltd cannot be held liable for any modifications carried out by yourself or a third party, post installation.

5. Payment Terms

Deposit: A deposit is required to book the installation date for the work as described within this quote. Materials will be ordered with the supplier at the point of receiving the deposit and therefore the deposit is non-refundable, unless we fail to provide the services. By paying the deposit you are accepting Cheshire Wood Wizard Ltd terms and conditions detailed in your quote.

Final Payment: The final payment as detailed in your quote will be due upon completion of the work. Cheshire Wood Wizard Ltd will invoice on the day of completing the work and our payment terms are 7 days. All payments due under these terms and conditions must be made in full without any deduction or withholding except as required by law.

VAT: All prices include VAT.

All materials remain the property of Cheshire Wood Wizard Ltd until final payment is received.

6. Bank Details

All payments are to be made by bank transfer into the bank account provided by Cheshire Wood Wizard.

If BACS payment is unavailable cheques are to be made payable to ‘Cheshire Wood Wizard Limited’ and will incur a fee of 0.7% as per Starling Bank terms & conditions.

We do not accept cash payments.

7. Disputes

We pride ourselves on our work and we aim for 100% customer satisfaction, however, in the rare event of a dispute with the invoice or the work carried out, please notify Cheshire Wood Wizard Ltd by email at hello@cheshirewoodwizard.co.uk within 2 days of the invoice date. Should we not receive written notification of a dispute within this time period, payment is due according to invoice terms. We will always do our utmost to resolve disputes in a friendly and pleasant manner.

8. Late Payments

As a small company, we rely on timely payment. We will pursue any late/ non-payments and we have a clear Late Payment policy. If you wish to receive a copy of the Late Payment policy, please email hello@cheshirewoodwizard.co.uk. We reserve the right to charge interest on all overdue accounts.

9. Cancellations

In the event that this agreement is terminated by yourself prior to completion of the work, but where the work has been partially performed, Cheshire Wood Wizard Ltd will be entitled to pro rata payment to the date of termination, provided that there has been no breach of contract on the part of Cheshire Wood Wizard Ltd. Any cancellation must be confirmed in writing to hello@cheshirewoodwizard.co.uk.

10. Photographs

We regularly take ‘before & after’ photographs and/ or video filming to promote our services. This might include (but is not limited to), printed and online publicity, social media and press releases. We will never take photographs of individuals and/ or reveal locations without additional prior consent. If you are not willing to grant permission for Cheshire Wood Wizard Ltd to take photographs and/ or video filming please notify us in writing prior to your work commencing.

11. Mailing List

We will add your email to our mailing list and we will send you occasional emails. You can unsubscribe at any time.

12. Company Information

Cheshire Wood Wizard Limited

Company Registration No: 14200224 (England & Wales)

VAT Registration No: 427 1018 27

Registered Office: Little Garth Tirley Lane Utkinton Tarporley CW6 0JZ Contact Telephone: 07733 266469 / 07935 714763

Contact email: hello@cheshirewoodwizard.co.uk

13. Timber Advice

Unless stated otherwise, we use premium tanalised timber and great care will be taken in selecting and installing the timber. Timber is a natural product and as such may experience changes throughout the course of its life. This means it may:

  • Develop openings (gaps, slits, apertures, cracks, splits) along the line of the grain. These openings are due to the difference in moisture content between the internal and outer surfaces of the timber. This is to be expected and will not affect the integral strength, or life of the product.
  • Initially have a colour variation which will fade during the weathering process.
  • Fade as the timber reacts with sunlight.

It is advised that structures are checked on a regular basis, paying particular attention to fixings and edges.


Check regularly for evidence of deterioration and replace any parts that are showing signs of deterioration – failure to do so may result in an injury or hazard and Cheshire Wood Wizard Ltd accept no liability for damage or injury. It is good practice to treat the wood with a good quality wood preservative on an annual basis. Cheshire Wood Wizard Ltd offer a routine annual maintenance package if required.


By utilising these services, you abide by the Terms & Conditions set out above. If you do not agree to these Terms and Conditions, please do not engage, or utilise the services.

These Terms & Conditions were updated in September 2023. By paying the deposit set out in your quote you are accepting Cheshire Wood Wizard Ltd terms and conditions.

Cheshire Wood Wizard Limited operates the website www.cheshirewoodwizard.co.uk